Last Updated: October 11, 2026

At Jez Panda Shop™, customer satisfaction is important to us! We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are met:

• The item is unused and in its original condition.

• The item is returned with its original packaging, tags, and accessories, where applicable.

• The item is not damaged due to misuse, improper handling, or normal wear and tear.

• Proof of purchase, such as an order confirmation, is provided.

Some products may have additional return restrictions, which will be disclosed in the product listing or communicated to the customer.

2. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Examples may include:

• Earrings and other personal jewelry items where hygiene restrictions apply.

• Items marked as final sale or non-returnable.

• Products that have been used, altered, or damaged after delivery.

Any applicable restrictions will be communicated clearly before purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

When contacting us, please include:

• Your order number.

• A description of the problem.

• Clear photographs of the item and its packaging, if applicable.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

4. How to Request a Return

To request a return, please contact our customer support team at:

Email: [email protected]

Please include your order number and the reason for your return.

You must receive return instructions and authorization before sending an item back. Returns sent without prior approval may be delayed or refused.

Please do not send returns to the address printed on your original shipping label unless we specifically instruct you to do so.

5. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

If the return is due to an error on our part or a product that arrives damaged or defective, we will work with you to determine an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges, if any, may be non-refundable unless required by law or otherwise stated.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved:

• Your refund will be issued to your original payment method whenever possible.

• Please allow 5–10 business days for us to process the refund after approval.

• Your bank or payment provider may require additional time for the funds to appear in your account.

If a refund is denied, we will explain the reason for the decision.

7. Exchanges

If you would like to exchange an item, please contact us at [email protected].

Exchanges are subject to product availability. If the requested item is unavailable, we can discuss other available options, including a return and refund when eligible.

8. Lost or Delayed Packages

If your order has not arrived within the expected delivery window, please contact us so we can help investigate the shipment.

Tracking information may be used to determine the status of your order. We will work with the shipping provider and our fulfillment partners, where applicable, to help resolve delivery issues.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed or shipped quickly by our fulfillment partners, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipment.

If an order has already shipped, the standard return policy will apply, subject to applicable law.

10. Refunds for Promotional Purchases

Items purchased using coupons, promotional codes, or discounts remain subject to this return policy unless the promotion states otherwise.

If an eligible discounted purchase is returned, the refund will generally reflect the amount actually paid for the returned item, excluding any non-refundable charges where applicable.

11. Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

If applicable law provides you with additional rights or protections, those rights will take precedence over any conflicting provision in this policy.

12. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us.

Jez Panda Shop™
Customer Support
Email: [email protected]

Thank you for shopping with Jez Panda Shop™! We appreciate your business and look forward to serving you.